Return Policy
At Onlinebyapar.com, we strive to ensure that our customers are completely satisfied with their purchases. If you are not entirely happy with your purchase, we are here to help. Please review our return policy below for details on how to return items and obtain refunds or exchanges.
1. Eligibility for Returns
1.1 Timeframe: You have 30 calendar days from the date you received your item to initiate a return.
1.2 Condition: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Items that are damaged, altered, or not in their original condition may not be accepted.
1.3 Receipt or Proof of Purchase: A receipt or proof of purchase is required to process your return.
2. Non-Returnable Items
Certain items cannot be returned, including:
- Perishable goods (e.g., food, flowers).
- Custom or personalized items.
- Digital products (e.g., e-books, software).
- Health and personal care items (e.g., cosmetics, undergarments) unless they arrive damaged or defective.
3. Return Process
3.1 Initiate a Return: To start a return, please contact our customer service team at returns@onlinebyapar.com. Provide your order number, the item(s) you wish to return, and the reason for the return.
3.2 Return Authorization: Once your return request is approved, we will provide you with a return authorization number and detailed instructions on how to send your item back to us.
3.3 Shipping: You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
4. Refunds
4.1 Inspection: Once we receive your returned item, we will inspect it and notify you of the status of your refund.
4.2 Approval: If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer’s policies.
4.3 Partial Refunds: In certain situations, only partial refunds may be granted (e.g., items with obvious signs of use, items not in their original condition, items returned more than 30 days after delivery).
5. Exchanges
If you need to exchange an item for a different size or color, please contact us at returns@onlinebyapar.com to arrange the exchange. Items must be returned in their original condition, and you will be responsible for the return shipping costs.
6. Damaged or Defective Items
If you received a damaged or defective item, please contact us immediately at returns@onlinebyapar.com with your order number and a description of the issue. We will work with you to resolve the issue promptly, which may include providing a replacement or issuing a refund.
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